It will clearly state which service was used to contact you. When you receive a notification email in your inbox that you have received an encrypted email, examine the footer. How to distinguish which solution was used? Where possible Voltage SecureMail is being replaced by Proofpoint Encryption Email.įor further information and user guides, refer to the Further guidance and support section, or contact the HSBC representative that sent you the encrypted email.

We currently support the use of two solutions to send these encrypted emails: Voltage SecureMail and Proofpoint Encryption Email. Personal customers - such as some private banking clients, for example - may receive encrypted emails from us.

You should still take all reasonable precautions to keep your login details safe, such as never telling anyone your password. Make sure that the padlock symbol is displayed in the address bar when accessing the online banking website – this indicates that the connection is secure. Our online banking facility provides a high level of security whether you log on using a desktop or laptop computer or an HSBC app on your mobile device. Most personal banking customers will receive messages from HSBC by post or via their online banking service. This reduces the risk of electronic eavesdropping, tampering and mail forgery.įor help and support, refer to the Further guidance and support section. It is our policy to secure any emails containing information that could pose a risk to you or HSBC if intercepted inappropriately. However, for our business customers and other clients there may be specific methods that we jointly agree are the best way to communicate securely. Contact the HSBC representative that sent you the encrypted email for further guidance or support. Never open or click on any links in an email if you do not recognise the sender or have any doubts that the email is from HSBC. Investor information in Chinese - 投資者中文資訊 Founded in 1865, HSBC is one of the world’s largest banking and financial services organisations.įind information about our performance, dividends, and investor events.

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